As a member of the Philadelphia Business Journal Leadership Trust, Mark Zinman, Managing Partner of Zinman & Company, often provides advice and insight. Mark and other business leaders were asked the how they are strengthening existing client relationships since the current virtual work environment can make attracting new clients difficult.
Mark says, "Do not allow complacency. Think about what a competitor could offer a client in a bid to win their business, and then be the first to offer that to them. By striving to be the best-in-class in your industry, you strengthen existing relationships, which serves as a barrier to entry to your competitors."
You can read the complete article on the Philadelphia Business Journal Leadership Trust website.